but999 Privacy Policy
Your personal information is completely safe with us. This page describes in detail how but999 collects, uses, and protects your information.
Introduction and Scope
This Privacy Policy ("Policy") applies to the organization ("but999", "we", "our") that operates the but999 platform and the website https://but999.lat. This Policy has been prepared specifically for users in Bangladesh.
Welcome to but999. We believe that protecting your privacy is a fundamental responsibility. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you use our platform, create an account, place bets, make deposits, or request withdrawals.
By using our platform, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us at [email protected].
What Information We Collect
but999 collects only the information that is necessary to provide our services. The different categories of information are described below.
2.1 Identity Information
During account registration, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only for users aged 21 and above)
- National ID number or passport number (for identity verification)
- Email address
- Mobile number
2.2 Financial Information
The financial information we process to ensure secure transactions:
- bKash, Nagad, Rocket, or Upay account number (partial — the full number is never stored)
- Deposit and withdrawal history
- Transaction amounts and timestamps
- The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000 — information is required to verify these limits
2.3 Usage Information
When you use but999, we automatically collect the following information:
- IP address and device information
- Browser type and version
- Pages visited and activity logs
- Session duration and frequency
- Betting history and game preferences
2.4 Cookie and Tracking Information
We use cookies and similar technologies that improve your experience. These include:
- Session cookies (to maintain login state)
- Preference cookies (to remember language and settings)
- Analytics cookies (to monitor platform performance)
You can manage cookies from your browser settings, but disabling certain cookies may limit platform functionality.
How We Use Your Information
but999 uses collected information only for the following legitimate purposes. We never sell your information to third parties.
Service Delivery
Your information is used to manage your account, process deposits and withdrawals, provide access to games, award bonuses and cashback, and administer the VIP program.
Identity Verification
Identity information is used for age verification (to confirm 21+), to ensure account security, and to prevent fraud.
Customer Support
Your information is used to resolve your issues, provide assistance via live chat, and communicate with you by email.
Responsible Gaming
Usage data is analyzed to detect unusual gaming patterns and to ensure responsible gaming.
Platform Improvement
Anonymized statistics are used to analyze our website's performance, add new features, and improve the user experience.
Legal Obligations
Necessary information is retained to comply with applicable laws, respond to requests from regulatory bodies, and prevent financial crime.
Sharing Information with Third Parties
Important: but999 never sells or rents your personal information to third parties for commercial purposes.
However, in certain limited circumstances we may share information with specific third parties:
4.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment processor. This information is used solely for the purpose of verifying transactions.
4.2 Game Providers
Information necessary for game operations may be shared with game providers such as Pragmatic Play and Spribe. However, this information is always transmitted through encrypted channels and providers are required to comply with our privacy standards.
4.3 Legal Authorities
If we receive a lawful order from a court or regulatory body under applicable laws in Bangladesh, we are obligated to provide the legally required information. In such cases, we always provide only the minimum information necessary.
4.4 Technology Service Providers
Information necessary for operations may be shared with service providers that supply secure hosting, SSL encryption, and cybersecurity. These providers operate under strict confidentiality agreements.
Data Security Measures
but999 uses industry-standard technology and practices to protect your information. Our security framework is described below.
🔐 SSL Encryption
All our communications are protected by 256-bit SSL encryption. You can verify this by looking for the padlock icon in your browser's address bar.
🛡️ Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems that prevent unauthorized access.
🔑 Two-Factor Authentication
Two-factor authentication is available for additional account security, keeping your account better protected.
💾 Data Backup
Your information is regularly stored in encrypted backups, so your data remains safe in the event of any technical issue.
👁️ 24/7 Monitoring
Our security team monitors our systems 24/7. Any suspicious activity is detected and addressed immediately.
🔏 Password Hashing
Your password is never stored directly. Passwords are converted and stored using advanced hashing algorithms.
Data Retention Period
How long but999 retains your information depends on the type of information and its purpose.
6.1 Account-Related Information
All account information is retained while your account is active. After an account is closed, certain information may be kept for a specified period to meet legal requirements.
6.2 Financial Transaction Records
Transaction records are retained for an extended period to comply with applicable financial laws. This includes all records related to deposits, withdrawals, and bonuses.
6.3 Gaming Logs
Betting and game history is retained for a limited period. This information is used to resolve disputes and to ensure responsible gaming.
6.4 Cookie Data
Session cookies are deleted when the browser is closed. Preference cookies are retained for a set period and can be deleted by you at any time.
Your Rights
Every user registered on the but999 platform has the following rights regarding their personal information.
Right to Access
You may request a copy of the personal information we hold about you at any time. We will respond to your request within 30 business days.
Right to Rectification
If any of your information is incorrect, you may request a correction. We will update the information after relevant verification.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted. This request may affect service delivery.
Right to Object to Marketing
You may opt out of marketing communications at any time. This can be done through your account settings or by contacting us directly.
Right to Data Portability
You may request your information in a structured, machine-readable format. This request applies to a limited range of information types.
To exercise any of your rights, contact us at: [email protected] — our support team responds in Bengali 24/7.
Protection of Minors' Information
21+ Age Policy
but999 is a platform for adults only. We do not knowingly collect or process information from any person under the age of 21. The age verification process at registration is an integral part of this commitment.
If we become aware that information belonging to a minor has been stored with us, we will immediately close that account and delete the associated information.
If a parent or guardian suspects that their child has used our platform, please notify us immediately at [email protected].
Changes to the Privacy Policy
but999 may update this Privacy Policy from time to time. We will notify you of any significant changes.
9.1 Notice of Changes
If there are significant changes to the Privacy Policy, we will send a notification to your registered email and a clear notice will be posted on the website. The effective date of the updated policy will be stated at the top of the page.
9.2 Consent through Continued Use
If you continue using but999 after an updated Policy is published, you are considered to have accepted the terms of the new Policy. If you do not agree with the new Policy, you may request that your account be closed.
9.3 Previous Versions
Previous versions of the Privacy Policy may be provided upon request. Contact us at [email protected] regarding this.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us.
Contact Us
To learn about our other policies, see: Terms & Conditions and Responsible Gaming.