but999 Frequently Asked Questions
From opening an account to claiming bonuses, depositing via bKash, cricket betting, and safe gaming — find answers to all your questions in one place.
Welcome to but999. This FAQ page has been created to give Bangladeshi players detailed and easy-to-understand answers to the most common questions. Whether it is account registration, depositing or withdrawing via bKash or Nagad, bonus terms, cricket betting, or slot game rules — you will find answers to your questions here. If you do not find the answer to your question here, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at but999, you need an active mobile number, a valid email address, and you must be at least 21 years old. Just fill in your name, number, and password on the registration form and your account will be ready in a few minutes. The process is simple and quick.
No, each user may only hold one account. If the same person is found to have multiple accounts, those accounts may be closed and the balance is at risk of being forfeited. Honesty and fair play are core principles at but999.
Use the "Forgot your password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you run into any trouble, contact but999 live chat support — assistance is available 24/7.
Account verification may be required for large withdrawals on the but999 platform. As part of this process, you will need to submit a clear photo of your national ID card or passport. This is done to ensure the security of your account and to prevent unauthorized use.
Absolutely. but999 is fully mobile-friendly. You can go to the but999 Login page from the browser of any smartphone or tablet and log in. There is no need to download a separate app — the site works at full speed directly in a mobile browser.
Deposits and Withdrawals
Deposits made to but999 via bKash are generally credited to your account instantly. In most cases the balance updates within 1 to 3 minutes. If there is a delay due to network issues, contact live chat with your transaction ID and you will get a quick resolution.
The minimum deposit at but999 is ৳200 (for all payment methods). The minimum withdrawal amount is ৳1,000. These limits apply to all methods — bKash, Nagad, Rocket, and Upay. For large transactions, please contact support.
After a withdrawal request from but999 is approved, the funds generally reach your bKash, Nagad, Rocket, or Upay account within 5 to 30 minutes. The process is even faster for verified accounts.
Yes, Nagad is one of the supported payment methods at but999. Just like bKash, you can easily deposit and withdraw using Nagad. Rocket and Upay are also available. The minimum deposit for all methods is ৳200.
but999 itself does not charge any transaction fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own service charges. It is a good idea to check the charges of the relevant payment provider before making a transaction.
Games and How to Play
To bet on BPL matches at but999, first go to the cricket section and select your preferred match from the list of ongoing or upcoming matches. Then choose a market (match winner, toss, top run scorer, etc.), enter the bet amount, and confirm. With live betting you can also place bets while the match is in progress.
RTP (Return to Player) is the percentage of total wagered money returned to players over the long term in a slot game. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered. However, RTP is a long-term average — the result of each spin is random and independent.
Yes, but999 Casino offers live casino games from top providers such as Evolution Gaming and Ezugi. You can play live blackjack, live roulette, live baccarat, and many more games in real time with a live dealer. With a good internet connection, the experience is smooth on mobile as well.
All games at but999 are sourced from recognized game providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.) who themselves verify their games in independent laboratories to ensure fair play. RNG (Random Number Generator) technology is used so that every outcome remains completely random.
Aviator by Spribe is a crash-style game. As a plane takes off, a multiplier keeps increasing. If you press the "Cash Out" button before the plane crashes, your bet is multiplied by that multiplier. If you do not cash out in time, you lose your bet. The combination of strategy and patience is the key to this game.
Bonuses and Promotions
New members at but999 receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 will earn you a ৳1,200 bonus — giving you a total balance of ৳2,200. To receive the bonus, make your first deposit of the required amount after opening your account — the bonus will be added automatically.
The wagering requirement for the but999 welcome bonus is 20x. This means you can make a withdrawal after wagering the bonus amount 20 times. For example, if you receive a ৳1,200 bonus, you will need to complete a total of ৳24,000 in bets. See the terms and conditions page for full details.
but999's VIP program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. You move up naturally by playing more. At higher levels you receive more weekly cashback — at the Diamond level it is possible to earn up to 1.5% weekly cashback.
Yes, but999 VIP members receive cashback every week. Weekly cashback is provided ranging from 0.3% at the Bronze level up to 1.5% at the Diamond level. Cashback is calculated based on the total net losses for the week and is credited directly to your account.
Bonus balance can be used on most slots and casino games. However, certain specific games or betting markets may be excluded from bonus wagering. Read the terms and conditions attached to each promotion carefully, or ask on but999 live chat for full details.
Security and Responsible Gaming
but999 uses SSL encryption technology to keep all your personal and financial information secure. Your data is not shared with third parties and the highest level of security is ensured in accordance with our privacy policy.
You must be at least 21 years old to participate at but999. We are committed to protecting minors from gaming. There is an age verification process at the time of account registration, and providing false information will result in the account being cancelled.
but999 places the highest importance on responsible gaming. If you want a temporary break or self-exclusion, please let our support team know via live chat or email. We can temporarily close or restrict your account according to your request.
We believe that entertainment should be enjoyed responsibly. If signs of a gaming addiction appear, you will find detailed information and sources of support on our responsible gaming page. Set your limits, take regular breaks, and treat gaming as entertainment only.
but999's support team provides assistance in Bengali via live chat 24/7. You can also write to us by email at [email protected]. For any issue — technical, payment, or account related — our expert team is always by your side.
Still have questions? Contact support
Our 24/7 Bengali live chat support is always ready to answer any question.
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