For ages 21+

Responsible Gaming at but999 — your safety is our priority

So entertainment never becomes a problem — but999 is by your side with deposit limits, self-exclusion, and support services.

Why is responsible gaming important?

Online betting and casino games are primarily a form of entertainment. but999 believes that when gaming stays within control, it can be an enjoyable experience. However, excessive or uncontrolled gambling can have a negative impact on personal, family, and financial life.

Responsible gaming means playing while being aware of your budget, your time, and your mental state. On the but999 platform, we provide a number of tools and features to protect you — so you can always stay in control.

Our policy is clear: only individuals aged 21 or older may open an account and play on but999. Protecting minors is one of our highest priorities.

21+ For ages 21 and above only

To register an account and play on but999, you must be at least 21 years old.

Responsible Gaming Protection Tools

but999 provides the following tools to help you manage your own gaming habits.

Set Deposit Limits

Set your own limit on the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A waiting period applies if you wish to increase a limit.

Time Limits and Breaks

Set a daily playtime limit or put your account on a break for a specific period. You can take a time-out from 24 hours up to several weeks — whenever you feel you need a little rest.

Self-Exclusion

If you feel gaming is getting out of control, you can use the self-exclusion option to keep your account closed for an extended period. Once this option is activated, the account cannot be reactivated before the set period ends.

Review Gaming History

View a complete history of your deposits, withdrawals, bet amounts, and wins and losses. Regularly reviewing your own habits is the first step toward responsible gaming.

Reality Reminders

but999 automatically lets you know how long you have been playing. These reminders help you keep track of time and finish your session as planned.

24/7 Bangla Support

For any questions or issues about responsible gaming, contact the but999 live chat support team. Our Bangla-speaking team is by your side 24 hours a day.

Signs of Problematic Gambling

It is important to be honest with yourself about your gaming habits. Ask yourself the questions below — if you answer "yes" to most of them, consider seeking help.

  • Are you using household money to place bets?
  • Are you placing more bets to try to recover money you lost?
  • Are you hiding your gaming from family or friends?
  • Do you want to stop playing but find you cannot?
  • Are you unable to concentrate on work or studies?
  • Are you borrowing money or selling assets to gamble?
  • Do you feel restless or irritable when you cannot play?

Simple Steps to Protect Yourself

Building a few simple habits makes responsible gaming much easier.

  • Set a fixed budget before you play — and stick to it.
  • Play for entertainment only, not as a way to earn money.
  • Set a time limit for each session.
  • Stop when you lose — trying to chase losses makes the situation worse.
  • Never play while drinking alcohol or under mental stress.
  • Take regular breaks and spend time on other hobbies.
  • Talk to the but999 support team if you need help.

Details of but999's Protection Measures

Our platform has a number of effective measures in place to ensure safety. Learn how each tool works in detail below.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. The minimum deposit is ৳200 per method. Reducing a limit takes effect immediately; increasing a limit requires a 24–48 hour cooling-off period for your security.

Time-Out

Take a time-out for any duration from 24 hours up to 30 days. During this period your account will be completely inactive and no bets will be accepted.

Self-Exclusion

Choose to keep your account closed for 6 months, 1 year, or permanently. If you attempt to create a new account during self-exclusion, but999 will detect and close it.

Age Verification

Age verification using a national ID card or passport is mandatory when opening an account. No one under the age of 21 is allowed to register. If there is suspicion that a minor is gambling, the account is suspended.

Loss Limits

Set a limit on the maximum amount you can lose within a given time period. Once the limit is reached, betting is automatically stopped.

24/7 Live Chat Support

Talk directly with our Bangla-speaking support team via chat on any responsible gaming matter. You can also contact us by email: [email protected]

Important Warning: Gambling always carries financial risk. Never bet money that you cannot afford to lose. Play responsibly and seek help if you need it.

Protection for Minors

but999 places the highest importance on protecting minors from gambling. Our platform is for those aged 21 and above only. If there are children or teenagers in your household, take the following steps:

  • Always keep your account login details private.
  • Use parental control software on your computer or mobile device.
  • Do not hand your device to others while you are logged into your account.
  • If you have any suspicion, contact but999's live chat immediately.

For Family Members

Concerned about a family member's gambling habit? Contact our live chat to help them. We are able to assist with the self-exclusion process.

Responsible Gaming Frequently Asked Questions

After logging into your account, go to the Account Settings section and find the "Responsible Gaming" menu. From there you can set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. For any issues, contact our live chat support team.

Yes. Even when self-exclusion is active, you can still withdraw the funds in your account. However, placing new bets or making deposits will be completely blocked. Contact us via live chat or email to make a withdrawal.

A time-out is a short-term break — usually from 24 hours up to 30 days. Once the period ends, your account becomes active again. Self-exclusion is a long-term solution — for 6 months, 1 year, or permanently. During self-exclusion, your account cannot be reactivated before the set period ends under any circumstances.

No. To open an account on but999, you must be 21 years of age or older. Age verification is mandatory during registration. If any user opens an account using false information, it will be cancelled and deposited funds will not be refunded.

Contact but999's 24/7 live chat support directly. Our team will assist you with setting deposit limits, taking a time-out, or going through the self-exclusion process. You can also reach us by email: [email protected]

Contact our live chat or email ([email protected]) as soon as possible. If you provide the necessary information, we will investigate the relevant account and take the required steps. We are always ready to cooperate to protect your family.

Enjoy the world of but999 safely

Enjoy but999's top games while following responsible gaming rules. Play within your limits — entertainment is the main goal.

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